Return Policy
Please note that Dr. Herb does not accept returns or offer exchanges. All purchases that fall outside of the Return Policy are final and non-refundable. If you have questions, reach out to customer service using one of the methods shown on the Contact page.
If your purchase was made from drherb.shop and the product received is incorrect, damaged, or missing from the order, you may be entitled to a refund, replacement or credit if Dr. Herb is notified within 10 days of receipt. A return, credit or exchange will not be reviewed if contact isn’t received within 10 days from when the order was delivered.
Please note that when you contact us, you will need to provide a photo of the packing slip, product, and the box it was shipped in showing the shipping label. Once we receive your inquiry, it will be processed typically within 5 business days.
Dr. Herb retains the right to deny any refunds or credits for any reason. Dr. Herb also reserves the right to deny service or sales to any person(s), business, or entity for any reason.
While Dr. Herb stands behind the quality of our products, the effectiveness of a product is not a valid reason for a refund or credit, as cannabinoids and psychoactive products affect each person differently.
